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FAQSome of our customers most popular questions are posted below. If you have a question please email us at customerservice@devotedfan.com and we will respond right away.
Q. Is the DevotedFan.com site secure.
A. We are proud to be a Yahoo! Store. Not only does this give us the ability to bring to you a web site that is navagated very easily, but we have the advantage of Yahoo's! security. I'm sure you will find us more secure than the vast majority of web sites on the internet.
Q. How long does it take for my order to ship?
A. Generally all orders are shipped within 2-7 business days, depending on the item. Please read to discription on each individual item. In the event an item you ordered is out of stock we will ship the majority of your order and ship the backorder upon its' arrival. You will be advise of the status of each order as it works its way through our system.
Q. What types of Payment do you accept?
A. We accept Master Card, Visa, Discover and American Express credit cards. We accept Yahoo Wallet and Yahoo Direct payemnts. Also personal checks and money orders may be used.
Q. Do you keep my credit card on hand?
A. For security reasons all credit card numbers are destroyed after 30 days.
Q. Do you accept checks or money orders?
A. Yes we do. Please mail them to the address below. Please make sure that you indicated the shirt you want, color, size, patch or emblem and flag if you want one.
Q: What if I am uncomfortable giving my credit information over the Internet?
A: We understand. Even though our shopping cart is on a secure server, many of our customers prefer to order by phone, fax or mail.
You can fax us at 1-410-510-1629.
Our mailing address is:
DevotedFan
PO Box 27029
Baltimore, MD 21230
Please include a check or money order. Sorry, we cannot accept C.O.D orders.
Q: Do you ship orders C.O.D?
A: Unfortunately, due to the high cost of unclaimed shipments, we can not offer C.O.D. service.
Q: Do you ship orders overnight?
A: Sometimes - please call to confirm we have the item in stock - we receive shipments everyday.
Q: I am concerned about my privacy. What is your confidentiality policy?
A: DevotedFan ploicy is never to release your personal information to anyone!
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