Customer ServiceWelcome to DevotedFan.com!
We are available by email from 9 AM to 5 PM EST, Monday through Friday. E-Mail is often the most efficient way because it not only gives us an opportunity to research your question before getting back to you, but actually extends our availability during the week. We promise to respond as soon as possible.
Also, if you are not interested in buying over the Internet please send a check or money order to the address below. Or fax us the information to the number below - please include your name, address, phone number and email address. Along with the item you would like and your credit card information including expiration date.
Hours are M-F 10:00am-5:00pm EST.
DevotedFan.com
P.O. Box 27029
Baltimore, Maryland 21230
We have an order form you can print. To view it please click here
410.510.1629 - Fax
customerservice@devotedfan.com
Payment Methods
We gladly accept Mastercard, Visa, Discover, Diners Club and American Express. While our site is completely secure (top security by Yahoo!), we understand that some may still feel uncomfortable about sending credit information over the internet. If you prefer, please call in or mail in your order to the number and address above.
Sales Tax
The applicable 5.00% sales tax will be added to packages shipped to addresses in Maryland.
Returns/Exchanges
Please read the Return Policy page for complete information.
Shipping
General Shipping Rules
We ship everything USPS Priority Mail, which takes 2-3 days depending on where you live in the US compared to Baltimore, MD.
Please read the individual page for shipment timeframes. As a general rule, all of our shirts, sweatshirts and custom caps (more than $14.95) take appromixately 3 weeks to ship. Our standard caps and other products typically take 1-7 business days depending on stock levels.
Packages that are returned due to incorrect addresses will be refunded in full minus shipping and handling charges.
Packages that must be rerouted because of wrong zip codes, addresses or suite numbers will be charged the $5-10 fee, so please be sure you have the correct address.
If we have any questions, we'll be sure to contact you.
Shipping & Handling Charges
Orders Shipped to U.S. Addresses
| Order Amount | Shipping Charge |
| $Up to $9.94 | $1.95 |
| $Up to $25.00 | $4.95 |
| $25.01 to $50.00 | $5.95 |
| $50.01 to $75.00 | $6.95 |
| $75.01 to $100.00 | $8.95 |
| $100.01 to $150.00 | $11.95 |
| $150.01 and up | $14.95 |
Orders Shipped outside the United States
A additional $10.00 charge will be added.
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